Effective Date: December 2, 2024

Global Roofing (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, and safeguard your personal information when you visit our website at www.globalroof.co (the “Site”) and use our services (collectively, the “Services”). By using our Services, you consent to the practices described in this Policy.

1. Information We Collect

We may collect the following types of information when you use our Site and Services:

A. Personal Information

Personal information is data that can be used to identify you. We collect personal information when you interact with us, such as when you:

• Fill out a contact form, request a quote, or schedule an appointment
• Create an account or subscribe to our newsletter
• Make a payment for our services
• Contact customer support

The personal information we collect may include:

• Name
• Email address
• Phone number
• Postal address
• Billing information (e.g., credit card number)
• Location data (if you use location-based features)
• Any other information you voluntarily provide to us

B. Non-Personal Information

Non-personal information includes data that cannot directly identify you. This information is collected automatically when you visit the Site and may include:

• IP address
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Referring URL
• Pages viewed and time spent on the Site
• Cookies and other tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To provide, operate, and maintain our roofing services, including scheduling appointments, sending reminders, and delivering quotes.
• Customer Support: To respond to your inquiries, address issues, and provide customer service.
• Communication: To send you promotional materials, newsletters, or other communications you have opted in to receive. You can unsubscribe at any time.
• Payments: To process transactions, manage billing, and prevent fraudulent activities.
• Improvement of Services: To analyze and improve the performance of our website and services, ensuring a better user experience.
• Compliance and Legal: To comply with applicable laws, regulations, and legal obligations, or to protect our rights and property.

3. How We Share Your Information

We may share your personal information in the following ways:

A. Service Providers

We may share your personal information with trusted third-party service providers who assist us in providing the Services, including payment processors, email delivery services, and hosting providers. These providers are obligated to protect your data and use it only for the purposes for which it was shared.

B. Legal Requirements

We may disclose your information if required by law or in response to a valid legal request, such as a subpoena or court order, or when we believe disclosure is necessary to protect our rights, the safety of others, or investigate fraud.

C. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner. We will notify you if this occurs and offer you the option to opt-out of communications from the new entity.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files stored on your device that help us track usage patterns, improve our services, and personalize your experience.

You can control cookie settings through your browser. However, disabling cookies may affect the functionality of the Site and your ability to use certain features.

We may also use third-party analytics tools (such as Google Analytics) to gather information about website traffic and usage. These tools may use cookies and collect information in an aggregated and anonymized form.

5. Data Security

We take reasonable measures to protect the security of your personal information, including encryption, firewalls, and secure servers. However, no method of transmitting or storing data is 100% secure, and we cannot guarantee the absolute security of your information.

We encourage you to take precautions, such as using strong passwords and logging out of your account when you’re finished using our services.

6. Your Rights and Choices

You have the following rights regarding your personal information:

A. Access and Correction

You can access, review, and update your personal information by logging into your account or contacting us directly. If you believe any of the information we have about you is inaccurate, please let us know, and we will make corrections as necessary.

B. Opt-Out of Marketing Communications

You may opt out of receiving promotional emails and newsletters from us by clicking the “unsubscribe” link in any email you receive or by contacting us directly.

C. Data Deletion

You may request that we delete your personal information. However, please note that we may retain certain information as required by law or for legitimate business purposes, such as maintaining records of transactions.

D. Do Not Track

Some browsers offer a “Do Not Track” (DNT) feature that allows you to inform websites that you do not wish to be tracked. At this time, we do not respond to DNT signals.

7. Children’s Privacy

Our Site and Services are not intended for use by children under the age of 13, and we do not knowingly collect or solicit personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our records.

8. International Data Transfers

If you are accessing our Services from outside the United States, please note that your information may be transferred to, stored, and processed in the United States. By using our Services, you consent to the transfer of your data to countries with different data protection laws than your country of residence.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting an updated policy on our Site or by other means of communication. The “Effective Date” at the top of this page will indicate when the Policy was last revised.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Global Roofing
Email: privacy@globalroof.co
Phone: 205.574.4149
9 Office Park Circle Suite 202, Birmingham, AL 35223